FAQ  Frequently Asked Questions

General

Cross is the safest fintech remittance service that sends money all across the world. Start Crossing now for easier and cheaper remittances.

Cross is licensed by the government and approved by financial institutions for its security.

Verification and membership termination

You need a mobile phone to complete your ID verification. The service is unavailable for those without a mobile under his or her name.

Bank account registration must be done after mobile verification, and only the user's own bank account may be used. Also, if one of the ①bank name ②account number ③account holder ④birthdate has information that does not match, registration cannot happen. If you are unable to register due to other reasons, please contact our support center.

Account termination can be done at [My Page] -> [Account management] -> [Terminate account].

ID document verification processing time varies according to daily request volume, and it will take up to 1 business day.

Only one bank account under the user's own name can be registered.
The registered bank account can be changed at [My Page] -> [Verification settings] -> [Bank account reset].

Remittance

A remittance cannot be cancelled after making the final deposit. Please always check all the necessary information before making the final request.

Cross's refund policies are as follows.


① After the final deposit is made, a transaction cannot be canceled due to a change of mind.

② A transaction will be canceled only when it cannot be processed due to incorrect information.

③ If a transaction is canceled due to incorrect information, the sending amount minus the fees will be returned to the sender's account in 3 business days (for both Korea and receiving country).

④ If the cash pick-up remittance money is not picked up after 30 days, the transaction will be canceled and the sending amount minus the fees will be returned to the sender's account in 3 business days (for both Korea and receiving country).

⑤ In case that the transaction cannot be completed by company's reason, remittance amount and transaction fee will be refuned to sender's bank account within 3 business days on Korea and local time.

Transfer limit is 3,000,000 KRW per day, and 30,000,000 KRW per year.

Transfer limit remains the same even after re-registering.

Cross's conversion rates change in real-time.
Please try to submit your remittance request immediately after checking the rates.

[Login] -> [Forgot password] -> Verify your email that you used for signing up and then check your mailbox for guidelines.

The service is available 24 hours except bank maintenance hours (23:30pm ~ 00:30am).

Cross is optimized for Google Chrome browser. Other browsers(e.g. Internet Explorer) may face difficulties.
Please download Google Chrome browser from the link below for better user experience.

[Download]

① Click [My Page] at the top right corner of homepage
② Click [Referrals/Vouchers]
③ Enter voucher code at [Register voucher] at the bottom center.

Cross Points are given for participating in Cross events.
They are used as part of fees at 1point = 1 KRW.

1. Signing up
1,000 points are given for simply signing up.

2. Referral points
When signing up using a referral code, both you and your friend will earn 10,000 points immediately after full verification.
(Check it out at [My Page] -> [Register referral code].)

3. Reward points
Points will be given for reaching remittance milestones.
① 3,000 points for breaking 500,000 KRW
② 5,000 points for breaking 2,000,000 KRW
③ 10,000 points for breaking 5,000,000 KRW

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