Question 1

What is CROSS?

Accepted Answer

CROSS is the safest fintech remittance service that sends money all across the world. Start using CROSS now for easier and cheaper remittances.

Question 2

Is CROSS safe?

Accepted Answer

CROSS is licensed by the government and approved by financial institutions for its security.

Question 3

I am unable to verify my mobile phone at this time.

Accepted Answer

You need a mobile phone number to complete your ID verification. The service is unavailable for those without a Korean mobile number under his or her name.

Question 4

I am unable to register my bank account number at this time.

Accepted Answer

Bank account registration must be done after mobile verification, and only the user's own bank account may be used. Also, if one of the ①bank name ②account number ③account holder has information that does not match, registration cannot happen. If you are unable to register due to other reasons, please contact our support center.

Question 5

I want to terminate my account.

Accepted Answer

You can request account deletion through [My Info] > [About] > [Delete Account].

Question 6

How long does it take to complete the ID verification after submitting it?

Accepted Answer

ID verification processing time varies according to daily request volume and usually take up to 1 business day.

Question 7

How many bank accounts can be registered?

Accepted Answer

Only one account under your name can be registered, and account changes are only allowed to accounts under your name. The registered account can be changed after resetting it by pressing the [Reset Verification] button in [My Info] > [Verification].

Question 8

I want to cancel my request.

Accepted Answer

A remittance cannot be cancelled after making the final deposit. Please always check all the necessary information before making the final request.

Question 9

What is the refund policy?

Accepted Answer

CROSS's refund policies are as follows. ① After the final deposit is made, a transaction cannot be canceled due to a change of mind. ② A transaction will be canceled only when it cannot be processed due to incorrect information. ③ If a transaction is canceled due to incorrect information, the sending amount minus the fees will be returned to the sender's account in 3 business days (for both Korea and receiving country). ④ If the cash pick-up remittance money is not picked up after 30 days, the transaction will be canceled and the sending amount minus the fees will be returned to the sender's account in 3 business days (for both Korea and receiving country). ⑤ In case that the transaction cannot be completed due to the company's reason, remittance amount and transaction fee will be refunded to the sender's bank account within 3 business days on Korea and local time.

Question 10

What is the transfer limit?

Accepted Answer

1. Korean nationals who are residents  Up to KRW 10,000,000 per day ∙ Up to USD 100,000 per year  ※ The annual limit is managed on an integrated basis across the entire financial industry (banks and non-banks). 2. Foreign nationals or non-residents  Up to KRW 10,000,000 per day ∙ Up to USD 50,000 per year

Question 11

If I re-register, will my remittance limit be reset?

Accepted Answer

Transfer limit remains the same even after re-registering.

Question 12

The exchange rate that I checked when I requested the remittance and the rate actually applied seem to be different.

Accepted Answer

CROSS's conversion rates change in real-time. Please try to submit your remittance request immediately after checking the rates.

Question 13

I forgot my log-in password.

Accepted Answer

[Login] > [Forgot Password] > And then enter the mobile number registered during account sign-up.

Question 14

What are the service hours?

Accepted Answer

The service is available 24 hours except bank maintenance hours (23:30pm ~ 00:30am).

Question 15

The screen does not function well on Internet Explorer.

Accepted Answer

Cross is optimized for Google Chrome browser. Other browsers(e.g. Internet Explorer) may face difficulties. Please download Google Chrome browser from the link below for better user experience.

Question 16

How can I register my coupon?

Accepted Answer

① Click [My Page] at the top right corner of homepage ② Enter coupon code at [Register Coupon] at the bottom center.

Question 17

What are Cross Points (P)? How do I collect them?

Accepted Answer

Cross Points (P) are used to get discounts on remittances and Cross Shop order payments. Points (P) expire after a period of time so make sure to use them as soon as possible! Cross Points can be earned in the following ways. 1. First-Time Registration - Sign up for CROSS and complete your first ID verification to receive 5,000P. 2. Daily Activity Points - Just log into your Cross app everyday to get as much as 250P! 3. Recommendation Points - Cross users get Points when recommending Cross! By using the referral code, both the recommender and the new registrant will get 10,000 P each. Just make sure the new registrant enters the code within 1 week after successful verification! 4. Team Monthly Point Rewards - Join a Cross team to get Points up to 3,000,000 P every month! (as of September 2021) 5. Join Event - Join our promos and events to be awarded with more Points!

Frequently Asked Questions